Jargonbuster - Active Listening
Posted on 15th August 2022
Active listening is a communication skill that involves going beyond simply hearing the words that another person speaks but also seeking to understand the meaning and intent behind them. It requires being an active participant in the communication process.
Active listening techniques include:
Being fully present in the conversation
Showing interest by practicing good eye contact
Noticing (and using) non-verbal cues
Asking open-ended questions to encourage further responses
Paraphrasing and reflecting back what has been said
Listening to understand rather than to respond
Withholding judgment and advice
In communication, active listening is important because it keeps you engaged with your conversation partner in a positive way. It also makes the other person feel heard and valued. This skill is the foundation of a successful conversation in any setting—whether at work, at home, or in social situations.
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